Ans. There is “restore from old version” option in the file menu to restore data from old version to new. There is no option to restore data from the new version to old. Back to top

Ans. Yes, for details please check our training schedule Back to top

Ans. No, it is not possible to use your company logo on the invoice; only the software developer can make changes in sale invoice report. Back to top

Ans. User Name: “Admin”
Password: No Password (Blank Password) Back to top

Ans. Yes, Smart Business Suite registered users DO require separate registration for SMAP Software. Back to top

Ans. Please visit Software Registration webpage to receive the ‘Registration Key’. This web link http://smap.smeda.org/downloads/register/index.php is given on the software registration window Back to top

Ans. Please follow the procedure given on SMAP Software Download page. Back to top

Ans. You are required to register your company name with SMAP and subsequently receive the identification keys required to run the software. In case ‘company name’ provided in Registration process does not match the entry during Installation process, an error message will be displayed. Therefore, please ensure that you provide the same Company name during both Registration and Installation. Back to top

Ans. To register your licensed version of “SMAP” you are required to enter these numbers. Other wise you will be able to run “Demo Version” only (for limited time). Back to top

Ans. There are two ways you can download SMAP software:

• Installing SMAP Software through SMAP Website
  
  1. Go to Software Download and follow ‘Download Procedure’.
  2. To install SMAP you are required to register yourself Free of Cost through ‘Free Software Registration’, link on SMAP Website.
  3. On providing your basic information, you will receive ‘Serial number’ and ‘CD key’.
  4. Now go to ‘Software set up’ file on your computer. Set up will ask for ‘CD key’ and ‘Company Name’ as provided during Registration.
  5. After providing information, click on button ‘Generate Key’. You will receive ‘Authorization Key’.
  6. You now have three keys; ‘Serial Number’, ‘CD Key’ and ‘Authorization Key’ to be used for final registration of SMAP Software.
  7. Go to http://smap.smeda.org/downloads/register/index.php (link provided in installation procedure) to receive ‘Registration key’. Provide key information recorded in Step 6 to generate ‘Registration key’
  8. Record and provide these identification keys for further use in SMAP installation.
  
  • Installing SMAP Software through SMAP CD
  1. Insert CD into CD ROM and run installation
  2. There are two options available; Run Demo version of Software for a limited time OR Benefit from SMAP Services and Register yourself FREE of cost. To register yourself, follow Steps 2 – 8 as listed above. Back to top

Ans. Verify your Serial number with SMAP software generated Serial number and CD Key Back to top

Ans. When you log on to SMAP, make sure to set the user option as “POS” user in ‘Users Options’. Only users having “POS” clicked will be allowed for POS usage. Back to top

Ans. This message appears when the software is running but is unable to find required disk space / file is missing or software is not properly installed, etc. Back to top

Ans. Click the provided file links one by one, a download dialogue will open; choose option 'Save to Disk'. Save the file to any convenient folder on your computer. Download all the files in the same folder. Back to top

Ans. This is to facilitate download. It will be difficult to download a large file at one go. Back to top

Ans. There is a utility in the software "SMAP--UnpostUtility.exe" in folder where you installed the software. You can completely unpost all posted invoices and make any type of change in the invoice. OR Click here to Download Back to top

Ans. Go to ‘Reporting Software’ and select a different printer as default, change printing paper size or modify options as per attached printer. Back to top

Ans. Modification of reports and data transfer is restricted to control the fraud and error in the financial statements. Back to top

Ans. After installation if SMAP does not run or reports do not display on the screen, Run “Wjet” file from Win32 folder. Back to top

Ans. Please make sure you properly install the latest version of SMAP. Only SMAP EPOS software allows barcode printing. Back to top

Ans. Most Barcode readers are plug and play devices. Install the barcode reader and it will work with software. However some devices require installation. Please check with the “Barcode Reader” provider for further assistance. Back to top

Ans. For accurate accountancy reports, use JV for opening balance. It is in compliance with double entry accounting system. If you would transfer the account balances from the balanced trial balance then at period end suspense account will automatically be zero. Back to top

Ans. You can use ‘Customer Adjustment Option’ to adjust customer ledger and ‘Modification Option’ to make changes in customer receipt. For further queries please feel free to contact our helpline. Back to top

Ans. While you set up your customers and suppliers, SMAP allows you to set credit limits respectively. While making sale / purchase an invoice, SMAP software notifies users about insufficient limits (if any). Back to top

Ans. You are using old version, kindly install the new version available on SMAP website. Back to top

Ans. Setup checklist is given just for information and has no effect on inventory or accounts. Back to top

Ans. You are using old version, kindly install the new version available on SMAP website. Back to top

Ans. Formulization Tab:
1. For manufacturing business, you can use this table to record the composition of the product.
2. The list of products mentioned on formulization tab show s the quantity required for the product of product being entered.

Replacement Tab:
1. Use this tab to specify the substitute of the product being entered.
2. You can enter the product ID, name, and details of your substitute. Back to top

Ans. For opening balances, always use suspense account for dual effect. Debtors / creditors control accounts are used to transfer balances automatically from respective accounts according to standard accounting practices. Back to top

Ans. RMA is Return Material Authorization number and originates from user’s manual record. Back to top